YourLife Management Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This was the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. Staff spoke fondly about the people they supported. People told us they liked the staff. They said, “The staff are caring, kind and patient” and “I like all the carers. I can speak to them and have a good rapport.”

Managers and staff treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. One staff member said, “You get to know people and their preferences.” People told us staff were respectful and understood their individual needs. One person said, “I decide what I want. They take an interest; they know what I like.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us their choices and independence were encouraged and promoted. One person smiled and told us staff always encouraged them to do the things they could for themselves. They said, “They know me too well, I can’t get away with anything.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. People told us staff were flexible and responsive if they needed extra care.

The service cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care. Staff told us they enjoyed working at the service and felt well supported. Staff members said, “I love my job. It’s lovely working here” and “I like my manager and I like the staff.”