YourLife Management Services Limited

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This was the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People’s care was based around their individual needs and preferences. Care records were person centred and gave information about what was important to and for the person. People received person centred care. One person said, “If it matters to me it’s important. They help me with anything I ask.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. People were supported to join in communal activities within the complex and in the wider community and to keep in touch with their families.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs. People’s communication needs were identified. The provider was meeting the Accessible Information Standard (AIS).

The service made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. They involved people in decisions about their care and told them what had changed as a result. There was an appropriate system in place to manage any complaints or concerns. People told us they had no complaints. They said they were listened to and could raise any concerns. One person said, “I have no complaints whatsoever.”

The service made sure that people could access the care, support and treatment they needed when they needed it. People told us where additional equipment was needed, such as to help with their mobility, the managers worked with health care professionals to ensure this was in place. One person said, “They worked with the Occupational Health team to try to get more equipment.”

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People's personal, cultural, social and religious needs were identified, understood and respected.

People were asked about their plans for important life changes. This included decisions about their future, including at the end of their life. If they wanted to share this, their decisions were recorded in the care records.