YourLife Management Services Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This was the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Person-centred support plans and risk assessments were in place to guide staff. There was evidence of regular reviews and records being updated following any changes.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People lived in their own apartments and could choose what they ate. They told us staff supported them with their choices. One person said, “The carers get my breakfast. They ask what I want and make it for me.”

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff worked closely with other agencies to ensure people’s needs were met. We saw occupational therapy advice about equipment had been sought for one person.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People’s health conditions were well documented, and people were supported to access a range of healthcare professionals. One person said, “Oh yes, they get the GP for me if I need it.”

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. People told us they were asked about the care and support they received. One person said, “[Registered manager] comes and speaks to us. We can bring anything up.”

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s capacity to make decisions about their care and support was identified. People told us their consent was always sought and they were involved in all decisions about their care and support.