- Homecare service
Harrington Homecare Headquarters Also known as Harrington Homecare
Report from 12 December 2024 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 13 to 22 January 2025. The service is a care at home service providing support to older people living with a range of needs, some of whom were living with dementia. Harrington Homecare provides visiting care as well as live-in services. People were protected and kept safe. Staff understood their role to safeguard adults from potential harm, and reported concerns when they felt a person’s safety was at risk. Staff understood and managed risks to individuals in line with their care plans. People were involved in their care decisions and staff made sure people understood their care to enable them to give informed consent. Where people did not have capacity, staff involved those important to the person to ensure decisions were made in people’s best interests. Staff reviewed assessments taking account of people’s communication, personal and health needs. People were treated with kindness and compassion, and there was a focus on recognising the individual and supporting their wellbeing. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. The service supported staff wellbeing and staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. There was a programme in place to check on the quality of care to ensure staff worked in line with the provider’s policies and procedures and met people’s needs.
People's experience of this service
People and their relatives were extremely happy with the level of service they received from Harrington Homecare. A relative told us, “We’ve been blessed to find them. We feel like we’ve struck gold. Great consideration, timekeeping, and communication. We’d be lost without them. For us they have delivered what we didn’t know we needed. We’ve had a great service. The care workers have all been the same style, very outgoing, easy to communicate with, loving and respectful.” A person told us their care workers treated them as individuals and it was the detail in the care they received that they really appreciated. They told us, “It makes all the difference when you have an understanding care worker.” A relative of a person receiving live in care told us, “The care workers we have in there at the moment, they are very non-invasive. They give [their family] their space as much as possible. They are not overbearing.” Another relative told us, “Harrington’s advantage is they are small enough to really care.”