Harrington Homecare Headquarters Also known as Harrington Homecare

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs. This is the first assessment for this service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people were at the centre of their care and treatment choices. People and their care workers were happy with the care they received. They told us, “There is consistency in care worker. They stay the required length of time and let us know if they need to stay a little longer.” Information about people, including their needs and information important to the person was assessed and recorded on the electronic records system. Staff told us this information enabled them to understand people’s needs and how to provide person centred care. One staff member said, “I go onto the app before I go to a person’s house so I know what I need to know. If they have dementia or particular medicines they are on for example. So I am aware of what I’m going into.”

The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity. Information was included in people’s care records about any other professionals involved in their care, so staff could support with continuity of care. For example, if people were receiving input from physiotherapy, care workers supported them with their exercises.

The service supplied appropriate, accurate and up-to-date information in formats that were tailored to people’s individual needs. Staff were aware of people’s communication needs and providing information in a way that was understandable to the person, including a mix of verbal and non-verbal communication.

The service made it easy for people to share feedback and ideas, or raise complaints about their care and support. They involved people in decisions about their care and told them what had changed as a result. People and relatives felt involved in their care and felt able to speak openly with staff. They felt any concerns or suggestions they raised were taken seriously and acted upon.

The service made sure that people could access the care and support they needed when they needed it. The time and length of care visits could be adapted to meet people’s needs.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care and support in response to this. People told us their individual needs were met by staff. One person said, “When you have disabilities, it makes all the difference to have someone who will listen to you and chat with you. I appreciate the care workers coming.”

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. Family members told us the registered manager supported them through the process and making sure their wishes were detailed on a respect form.