Harrington Homecare Headquarters Also known as Harrington Homecare

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. This is the first inspection for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. People and relatives confirmed their care workers treated them with compassion and kindness. They commented on their holistic and professional approach, and that they had a loving manner. The registered manager told us, “We have always been invested in the wellbeing of the person. It’s at the core of everything we do.” Staff supported people to undertake tasks on their ‘bucket list’, fulfil their wishes and enabled them to have experiences that were meaningful to them.

The service treated people as individuals and made sure people’s care and support met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. A relative told us that staff supported their family member to feel worth while and to give them a sense of purpose. They told us, “We fed back to the care worker that mum now feels like she needs to take on duties, simple tasks, and the care workers have taken this on board.”

The service promoted people’s independence, so people knew their rights and had choice and control over their own care and wellbeing. People and relatives were involved in their care and decisions made about their care. A relative said, “We have care reviews and my parents are included. It’s important for my parents to feel that they are included in the decisions [even though mum’s dementia is there]. I feel we have a good relationship with [the staff].” Staff told us they encouraged people to make their own decisions. They told us, “I give them a bit of space and give them time to make a decision.” Staff also supported people to remain as independent as possible. They said, “We encourage them to do as much as they can instead of doing it for them.” The leadership team told us, “We capture [people’s] aspirations and their wishes going forward. Generally, people want to remain as independent as possible whilst remaining in their home. Our care is very client led.”

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. Staff were aware of people’s individual needs, and adapted their approach to meet their needs, taking account of people’s capacity and orientation to time and place.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us, “Wellbeing is definitely considered. They’re really good. I can always call the management team. There’s always someone at the end of the phone.”