Gloucestershire Domiciliary Care Branch

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us they could make decisions about their care. Staff encouraged people to be as independent as possible.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People felt their independence was promoted and they had choice and control over their care and support. People told us how they kept in touch with people who were important to them and how they accessed the local community. Several people told us there were not as many activities in the communal area as there used to be. The registered manager told us there were some activities but they were looking at recruiting volunteers so they could do more. One person told us they were looking forward to a disco which was being run by 2 people who lived at the service.

Staff promoted people’s independence. One staff member told us, “We try and support people, but encourage them to do what they can for themselves and ensure they have choice.” Staff told us people and their relatives, where appropriate, were involved in care planning. One staff member described how they were involved in the reviewing and writing of care plans. They said, “we follow a person-centred way of doing things.” The registered manager told us there were good links and relationships with the local community. For example, children from the local school visited and the florist brought flowers to them after weddings.

People’s care plans reflected what people could do independently and their choices

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.