Gloucestershire Domiciliary Care Branch

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were encouraged and enabled to be involved in and feedback on their care. The service listened to people and tailored their care in response to this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People were encouraged and enabled to be involved in and feedback on their care. The service listened to people and tailored their care in response to this.

Staff told us they enjoyed working for the service and felt valued and well supported. One staff member commented, “(Registered managers name) has been great and she tried to make it fair for all the staff and supports them really well.” Staff were clear about their role and responsibilities. They had a good understanding of the ethos of the service and the importance of treating people equally regardless of their background, their abilities, or their lifestyle. The registered manager told us all staff had completed diversity and inclusion training. They gave us examples of how the service had removed barriers for people. For example, putting in an automatic door so one person could enter and leave their home safely. The registered manager said, “We treat all tenants and staff as individuals, everyone is treated with compassion and we listen to people’s views, and ensure that people are treated as equals, we respect and celebrate their differences.”

The service had an equal opportunities and diversity policy in place. The provider carried out an equality diversity and inclusion survey and held workshops so staff could be involved in shaping the future strategy for the organisation.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.