Gloucestershire Domiciliary Care Branch

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

People’s needs were assessed and reviewed to ensure they received appropriate care. Staff knew how to meet people’s needs in accordance with their wishes. People were treated with respect and consent was sought in relation to care. Where people were unable to make decisions, there was a process for carrying out mental capacity assessments.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People told us they had been involved in the assessment of their needs before using the service and when things changed.

The registered manager told us they carried out initial assessments before anyone moved in, to ensure their needs could be met. The service had a communications team who work with individuals to ensure their communication needs were met. Staff told us they received information about people when they moved in. One staff member commented, “When someone new moves in we are given a brief write up and a care plan will be put in place. The write-up just gives us a summary we can read before we go in and if they want to, they can give us a life history, so we know more about their life, and it is good to have that and it is all based on person-centred care.”

Where people’s needs changed, records were updated so staff knew how to support people safely.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

People told us staff sought their consent before providing care and respected their choices.

Staff understood the importance of supporting people’s rights, seeking consent and respecting people’s decisions. The registered manager told us they had worked with advocacy services to ensure people were heard and their views were taken into consideration.

Processes were in place to ensure people's rights and wishes were respected. Consent was sought as needed. We saw consent forms and mental capacity assessments had been carried out if staff had concerns about a person's capacity to make a decision. Staff had completed training in the Mental Capacity Act (2005).