- Homecare service
Paramount Options Ltd
Report from 3 June 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 28 May to 29 July 2024. Paramount Options Ltd provides personal care to people in their own homes. There were 24 people using the service who were receiving personal care when we carried out the assessment. The assessment was carried out by 1 assessor. During the assessment we contacted 8 people or their relatives, 19 care staff, and 5 healthcare professionals for their feedback about the service. We looked at 6 quality statements and found the service was safe for people to use, it was provided by trained, professional staff who had been appropriately vetted, and people were able to take acceptable risks. They were able to maintain their independence, had choices regarding the service they received, and control. People had equitable experience of the service provided, and outcomes. There was effective leadership, good governance, and monitoring systems. The rating remains good. For those areas and quality statements we did not assess, we used the ratings awarded at the last inspection to calculate the overall rating. We did not identify breaches of any Regulations during this assessment. We will continue to monitor information we receive about the service, which will help inform when we next assess them.
People's experience of this service
People and their relatives said the service was safe, and the care and support skilled staff provided, enabled them to experience positive outcomes. They received support to live safely, comfortably, and were protected from the risk of abuse or harm. The management and staff were responsive to people’s changing needs, concerns, and provided people and their relatives with support to understand safeguarding, and how to raise concerns if they did not feel safe. They were involved in making decisions about how they wished to be supported. Staff provided people with prompt, appropriate support, and the staff worked well together as a team, to provide this. People and their relatives were given choice and control about how staff provided care, support and when. They were encouraged and supported to do as much as they could for themselves to maintain and improve their independence.