Paramount Options Ltd

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

The provider had a culture that was open, responsive, positive and the management structure was clearly set out. The provider’s vision and values were easy to understand, and staff understood and followed them and were aware of their responsibilities and accountability. Staff were prepared to raise concerns they may have with the provider and take responsibility for their own conduct. The quality of the service was regularly reviewed, and any required changes made to improve the care and support people received. This was conducted in a way that best suited people. The provider had established effective professional working relationships that promoted the needs of people including those outside its remit.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Shared direction and culture during this assessment. The score for this quality statement is based on the previous rating for Well-led.

The management team and staff felt the service culture was person-centred, open, inclusive, and empowering. The provider’s vision and values were easy to understand, and staff understood and followed them. The staff and management team were aware of their responsibilities and accountability. Staff were comfortable raising concerns they may have with the provider and take responsibility for their own conduct.

The quality of the service was regularly reviewed, and any required changes made to improve the care and support people received. This was conducted in a way that best suited people. The provider had established effective professional working relationships that promoted the needs of people including those outside its remit.

The management team and staff said that everyone worked with openness, honesty, and transparency. Staff were empowered to drive improvement, and encouraged to raise concerns and the value of doing so was promoted and recognised. Staff were confident that their voices were heard, and views acted upon.

There were processes and mechanisms in place to enable staff members to speak up. They recorded staff views and were referred to for making improvements.

The management team provided effective and proactive ways to engage with and involve staff, with a focus on hearing their voices. This empowered staff to contribute to a more equitable and inclusive organisation. They kept the organisation’s culture under review to continually improve in the context of equality, diversity and inclusion. If there were disparities in the experience of staff with protected equality characteristics, or from other excluded and marginalised groups, they were monitored to evaluate their impact, and appropriate action taken.

There were processes in place to remove bias from practices to ensure equality of opportunity and experience in the workforce, and policies reviews to tackle structural and institutional discrimination and bias to achieve a fair culture for all, and prevent and address bullying and harassment.

The provider was aware of their responsibilities regarding duty of candour. The management team and staff clearly understood their roles and its importance. The management team were acutely aware of the importance of being transparent in everything they did, and this was passed on to staff by being supportive, and available when required. Staff were frequently updated with practical information not only about people using the service but also topics such as keeping safe.

There were processes and systems in place that stored people's risk assessments, care plans, and daily logs. Data was robustly stored, and that collected was collated and used to update and improve the service provided. Any areas needing improvement were then addressed. There were thorough audits, and the complaints system was regularly monitored and enabled staff and the provider to learn from and improve the service. People, their relatives and staff provided regular feedback to identify if people were receiving the care and support, they needed.

We did not look at Partnerships and communities during this assessment. The score for this quality statement is based on the previous rating for Well-led.

We did not look at Learning, improvement and innovation during this assessment. The score for this quality statement is based on the previous rating for Well-led.