Paramount Options Ltd

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff encouraged and supported people to be independent and do things for themselves, whenever possible. They were supported to have choice and control and make decisions about how their support was provided. This promoted and improved their quality of life and self-worth. People and their relatives told us staff gave good care and support in a friendly way, paying attention to small details that made all the difference. Staff acknowledged people’s rights to privacy, dignity and confidentiality, and people said they felt respected. People said staff were compassionate, cared about people and passionate about the people they provided a service to.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

People and their relatives said they had choice and control about when and how they preferred to receive staff care, and support, were able to express their views, understood their right to be involved and make informed choices, and how they should be respected. They said they were encouraged and supported to do as much as they could for themselves, to maintain their independence. People told us staff supported them to be as independent as they were willing and safely able to be.

The management team and staff feedback demonstrated that they offered people choices about their care and promoted their independence. Staff knew people well as individuals and understood that they should be supported to have choice and control and make decisions about how their care was provided. They made sure people could be as independent as possible and respected their rights.

People’s care records gave a good overview of their individualised care and support needs, and reflected their choices and decisions they had made about how they preferred their needs to be met. This included information about people’s likes and dislikes, their preferred routines and how they wished to improve their independence. The care records also guided staff, when providing care and support. Regular monitoring checks took place.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

Feedback from the management team and staff was that staff well-being needs were recognised as contributing to providing safe, effective care that people benefitted from. Opportunities were provided to feedback, raise concerns, and suggest how to improve services. They were supported if struggling at work, had access to personalised support recognising workforce diversity, and felt valued.

There were processes to ensure that well-being needs were recognised as contributing to providing safe, effective care that people benefitted from. Opportunities were provided to feedback, raise concerns, and suggest how to improve services. They were supported if struggling at work, had access to personalised support recognising workforce diversity, and felt valued.