Stanley House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – we looked at 1 quality statement. This means we looked for evidence that the service encouraged people to be independent and have choice and control over their lives. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans highlighted what people could do for themselves and where support was required. For example, one person’s care record clearly stated how protective they were about their independence especially as they were recognising their symptoms are declining. A person told us, “They (staff) always knock when entering rooms, they don’t try to force anything and always help me keep my independence.” Referrals had been made for assessments for 2 people for environmental assistive technology devices. These products enable people to independently control electronic devices in their immediate surroundings. For example, turn their TV on.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.