• Care Home
  • Care home

Stanley House

Overall: Good read more about inspection ratings

Bosbury, Ledbury, Herefordshire, HR8 1HB (01531) 640840

Provided and run by:
Stanley House Limited

Report from 20 November 2024 assessment

On this page

Safe

Good

Updated 30 December 2024

Safe – we looked at 3 quality statements. This means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Learning culture

Score: 3

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

Safe systems, pathways and transitions

Score: 3

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

Safeguarding

Score: 3

The service worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. They concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The service shared concerns quickly and appropriately. People told us they felt safe and supported. One person said, “I feel safe. I don’t want to be anywhere else.” All people spoken with told us who they could speak with if they were concerned about anything. This included family, staff, unit managers and nurses. Staff had received training on how to keep people safe from abuse and neglect and confirmed information was available to them on how to report any concerns. One staff member told us they could raise any concerns with the registered manager who was also the safeguarding champion or with the local safeguarding authority.

Involving people to manage risks

Score: 3

The service worked with people to understand and manage risks by thinking holistically. They provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. People contributed to their care plans and their views were documented. Risks to people were reduced by the risk assessments and care planning in place which provided detailed descriptive and directive information for staff to follow.

Safe environments

Score: 3

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

Safe and effective staffing

Score: 3

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Most people said there were enough staff, and they did not have to wait long when assistance was required. However, one person commented on staff saying, “They are a bit stretched at times.” People told us staff were well trained, understood individual’s conditions and regularly undertook courses.

Infection prevention and control

Score: 3

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

Medicines optimisation

Score: 3

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.