Bowley Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – we looked at 1 quality statement. This means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People’s care plans were personalised and promoted people’s independence, choice and control. For example, some people told us staff support them to maintain their independence which was important to them and have choices of what meals they have and when they want them. We observed flexible mealtimes which were tailored to people’s individual needs. This enabled people to choose when they would like to get up and what time they had their meals. The service held regular resident meetings, where people had the opportunity to voice any concerns, changes they wish to happen and activities they would like to try. The service provided feedback to people in different communication formats at the following meeting of what had been actioned, which people responded well too.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.