Bowley Court

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – we looked at 2 quality statements. This means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last inspection we rated this key question as good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans were detailed, personalised and bespoke to their individual needs. Where possible, people and relatives had been involved in their care planning, and any reviews or updates which were required. One relative told us, “I feel extremely involved in my family members care, and feel lucky as this does not always happen”. Where people were not able to participate in their care planning, relative’s views had been sought and a clear rationale was documented.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Monitoring and improving outcomes during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s care plans offered detail on how to gain people’s consent through their specific form of communication. For example, through body language or using visual support aids. Staff knew people well and respected people’s choices when they did not consent to care and treatment. Care plans offered staff guidance of what approaches they should take when a person declined support. The provider had procedures in place, where necessary, to engage people with legal authority or responsibility to make decisions within the requirements of the Mental Capacity Act 2005. This included involving and consulting families and/or representatives, where appropriate.