Bowley Court

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

Safe – we looked at 3 quality statements. This means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question good. At this assessment we did not assess all quality statements within this key question. The overall rating for this key question remains good based on the findings at the last inspection. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service worked with people and healthcare partners to understand what being safe meant to them and the best way to achieve that. Staff concentrated on improving people’s lives while protecting their right to live in safety, free from bullying, harassment, abuse, discrimination, avoidable harm and neglect. The service shared concerns quickly and appropriately. All people and relatives we spoke with told us they felt safe living at the service and were confident they could raise concerns and felt these would be responded to appropriately. Staff had received training on safeguarding and were knowledgeable at recognising signs of abuse. One staff member told us, “If I had any concerns, I would speak with the lead nurse or registered manager. I feel confident I would be listened to”.

The service worked with people to understand and manage risks by thinking holistically. Staff provided care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. People had individualised risk assessments associated with their care and support needs. There was evidence people and families had been involved in regular updates and reviews of peoples care needs which included, but were not limited to, risk of falls, medication, and diet and nutrition. Staff shared good knowledge regarding people’s assessed needs and how to keep them safe.

We did not look at Safe environments during this assessment. The score for this quality statement is based on the previous rating for Safe.

The provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs. Most people and all relatives told us there was enough staff to meet people’s needs and they did not have to wait long for assistance. Some people required one to one staffing at the service, which was provided as required. Where people had been admitted to hospital, staff had been arranged to support them to ensure they received the specific care they needed. Staff had completed the necessary training to support people’s needs, this included some specific training in learning disabilities, autism and epilepsy. The provider carried out appropriate recruitment checks to ensure only suitable persons were employed to support people.

We did not look at Infection prevention and control during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.